CALL CENTRE AGENTS

JOB TITLE   : CALL  CENTRE  AGENTS

LOCATION  : PRETORIA , GAUTENG

CLOSING DATE : 21 JUNE 2013

REFERENCE      : S8/ 3/2013/3937


MINIMUM  REQUIREMENTS

• National Senior Certificate or equivalent qualification 
• Computer literacy 
• 2 years� administrative experience in a customer sen/ice environment 
• Good communication and interpersonal skills 
• Attention to details. 

• Call centre experience
• Experience in the NARYSEC Youth Programme 
• Fluency in English and at least one indigenous language

DUTIES

• Provide call centre services in the NARYSEC Support Services Directorate 
• Communicate with youth on a variety of issues which includes complaints, reporting of incidents, queries and enquiries 
• Correct logging and categorising of calls and enquiries
• Maintain database of complaints and make referrals where necessany 
• Attend to telephonic and written enquiries efficiently 
• Constantly check the departmental social network sites for enquiries and compliments 
• Update information as directed 
• Perform routine administrative duties.

TO APPLY

SOURCE  : http://www.ioljobs.co.za/Open+Positions/listings/601/CALL+CENTRE+AGENT+2+POSTS+nbsp+Salary+R138+345+per/details/144751.htm?http://www.ioljobs.co.za/Open+Positions/listings/601/CALL+CENTRE+AGENT+2+POSTS+nbsp+Salary+R138+345+per/details/144751.htm?