Sales Consultant, African Bank ( Mall of the North, Polokwane )

Job ID #: 734

Job Vacancy Type: Permanent

 
 
Job Description

To promote, market and sell the banks products to client, to effect completion of required administration and customer service and satisfaction



CRITICAL COMPETENCIES

• Working Knowledge and understanding of African Bank products,systems,policies and procedures


• Working knowledge and understanding of legislation (NCA\FICA\FAIS)


• Numeracy


• Administrative Skills


• Interpersonal and communication skills


• Selling skills


• Accuracy and Speed


• Client Focus


• Results Orientated


• Computer Literacy


• Written and Verbal communication skills

 FUNDAMENTAL COMPETENCIES

• Target Orientated


• Team Orientated


• Client Focus


• Attention to detail

KEY RESULTS AREA

Achievements of all Sales Targets and Growth

• Sell,promote and market the Banks products in terms of the Sales Operating Procedures in order to:
  
  
  
  • Retain existing clients
  
  
  • Grow new client base
  
  
  • Reactivate dormant clients

Achieve Sales Target as set by Branch Manager

• Minimum set turnover


• Minimum set number of loans sold


• New client targets


• Credit card conversion rate


• Missed 3rd installments at set targets

Loan Application Administration

• Check loan application documentation for accuracy, authenticity and compliance to Policy and Proceedures as well as completeness


• Capture all client information accurately on Phoenix as per loan application and supporting documentation


• Suspend or reject loan application to be re-quoted as and when required


• Issue agreement and supporting documents to clients


• Follow up on clients missed installments as required

Customer Experience

• Project/promote th eprofessional image of African Bank by adhering to the dress code, house keeping, professional behaviour and code of conduct


• Maintain relationships with internal and external clientsExplain the banks products to clients
  
  
  
  • Resolve all client related issues according to African Bank client query resolution procedures within set turnaround times and keep clients informed
  
  
  • Explain compliance requirements to clients and reasons for non approval of a clients loan application
  
  
  • Explain the loan application process to facilitate client understanding of the process
  
  HOW TO APPLY
  
  
  CLICK HERE TO APPLY ONLINE