Location : Sandton , Gauteng
Qualifications & Experience
Grade 12 or relevant tertiary qualification
· 2 year Customer Care/ Call Centre environment experience
· Experience of dealing with high level customer queries in a Customer Care environment.
Job Requirements
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
· Cultivate
and manage objective working relationships with a variety of
stakeholders, including end-users, SME’s, project managers and senior
staff members
· Resolve all customer queries efficiently, and within agreed timelines.
· Maintenance
of expert knowledge on specific products, pricing, application
procedure, processing and timelines in order to drive and achieve
relevant product and service targets.
· Provide sales support efficiencies and services in order to ensure retention of clients
· Provision
of an efficient administration service through careful and timeous
planning, reporting and updating of all related information
· Comply with governance in terms of legislative and audit requirements
· Provide accurate and reliable sales and service statistics.
· Manage own development to increase own competencies
To Apply
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