LOCATION : BURGERSFORT ,LIMPOPO
QUALIFICATIONS & EXPERIENCE
Grade 12 or relevant tertiary qualification
· 1 to 5 Years related experience.
JOB REQUIREMENTS
Achieve net profit growth for business
· Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
· Manage the migration of accounts from transactional to Self Service
· Maintenance
of expert knowledge on specific products, pricing, application
procedure, processing and timelines in order to drive and achieve
relevant sales targets.
· Provision
of an efficient administration service through careful and timeous
planning, reporting and updating of all related information
· Comply with governance in terms of legislative and audit requirements
· Achieve
and Maintain a good service practices by ensuring service operation and
branding process and procedures are followed in the execution of the
activities listed in the Operation and Branding Score Card and analyses
the customer's service recovery compliments and complaints recorded as
per the Service Recovery Automated Complaints System. Contact customers
daily and resolve problems.
· Plan
and execute campaigns successfully and on schedule. Set standards and
benchmarks for measuring successful campaign execution. Monitor costs /
benefits per campaign/channel. Maintain operational accountability for
all campaign execution.
· Manage own development to increase own competencies
TO APPLY
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