REFERENCE NUMBER : MT0419
JOB PURPOSE
- Managing Voice and Network related projects and daily operations.
- Duties
- To be responsible for Managing Network and Voice related Projects.
- Managing and vetting pricing on BCX Quotes for projects.
- Project progress reporting, project control and change control with reference to additional user requirements, which may affect milestones, etc.
- Vetting and signing off S.O.W. document, and planning documentation. Abiding by the agreed strategy and standards set for the Voice and Data environment.
- Ensuring risks are addressed, managed and highlighted to project team.
- Strong human relations with practical experience.
- Must be task orientated, meeting milestones and deadlines, etc.
- Monitoring progress regarding the installation process.
- Resolves project installation problems during the installation and assess alternative routes.
- Quality checks and produce quality assurance reports
- Transportation/shipment control of equipment to/from Logistics for internal projects.
- Provide day-to-day progress reports.
- Providing information to the vendor to apply data / voice service application processes (Telkom).
- Changes to project specifications will be handled according to procedure agreed to with the project owner.
- To ensure that the request faults, changes and problems are updated on a daily basis.
- To ensure user satisfaction on all levels are adhered to.
- To Meet and exceed the user's expectations
- Enforce correct procurement process. Obtain budget approvals Obtain order number and ensure final installation
- Signing off Sign off of all ad hoc invoices (PABX, cabling (data & voice) related to incidents and IMACD Calls.
- Follow up on outstanding orders and invoices.
- Logging / Follow up of faults; requests and changes directly with Vendors (PABX, Video Conference equipment, cabling)
- Liaison between client and Vendor
- Ensure assets (CI's) are maintained and updated on the CMDB and FAR
- Thorough knowledge of principles of ITIL;
- Remedy
- Ability to relate business processes to systems and subsystems that support them;
- Project Planning, Costing and Administration.
- MINIMUM REQUIREMENTS
- Appropriate IT Certification.
- Experience on relational and non-relational voice and data network areas.
- Project Management and/or Project Leadership positive background an advantage.
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