CLOSING DATE : 03 SEPTEMBER 2013
- To provide an administrative function for the Customer Dispute Adjudication area.
Key responsibilities:
Administration:
• Answers and screens telephone calls and refers them to the appropriate person.
• Logs all IT and operational problems/requests for the area and ensures that it is resolved.
• Maintains an effective electronic filing system by storing all documents/ communication received or sent on the C drive and in customer files.
• Also to maintain a general filing system for office’s operations not relating to customer files, ie personel, finances, stationery, travel, conferences, etc.
• Provides information from customer files and internet as and when required.
• Prints, faxes and scans documents.
• Takes minutes of staff meetings and distributes it accordingly.
• Orders and maintains stationery for the area.
• Submits invoices and claims for approval and payments to Finance.
• Plans events for the area (i.e. stakeholder luncheons, team building and year-end functions).
Diary management:
• Manages the diaries of the Senior Manager and Managers.
• Books meeting rooms, access and parking.
• Makes travel arrangements (i.e. books flights).
MIS:
• Captures all complaints received on the Gijima system.
• Makes all updates on the datasheet, FAIS return and Gijima as and when necessary.
Key performance measures
• Efficiency and effectiveness.
• Quality and accuracy of work.
• Customer satisfaction.
Internal relationships:
Financial Shared Services (FSS) - To provide invoices, employee claims etc for payment.
Group Finance - To ensure invoices and claims are signed off and processed for payment.
Customer Resolution Centre (CRC) - To provide customer information.
Facilities - To book function/catering facilities, arrange access and parking.
External relationships:
Ombuds offices - To arrange liaison events.
BDS, etc
To arrange travel, including air tickets, accommodation, passports, visas, travel insurance, etc.
HOW TO APPLY
CLICK HERE TO APPLY ONLINE
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