Client Service Representative E ,FNB (Mall of the North,Polokwane )

QUALIFICATION REQUIREMENTS :

Grade 12 or relevant tertiary qualification.

·                  1-2 Years related experience 

NQF 5 Level Qualification with relevant financial subjects

JOB REQUIREMENTS:

    Achieve net profit growth for business

·                  Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards

·                  Manage the migration of accounts from transactional to Self Service

·                  Manage the growth of active customer Account Base to increase client base

·                  Maximise cross sell opportunities and strengthen client relationships

·                  Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.

·                  Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

·                  Comply with governance in terms of legislative and audit requirements

·                  Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.

·                  Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies

·                  Compliance with procedures and processes contained in the Golden Rules.

·                  Provide accurate and reliable sales and service statistics.

·                  Manage own development to increase own competencies

HOW TO APPLY

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