MINIMUM REQUIREMENTS
- Customer Service/Care Knowledge
- Attention to detail
- A+ or N+ qualification.
- Effective communication both oral and written
- Problem solving skills
- Integrity
- Dynamic
- Team Player
- Responsible
- Accountable
- To assist in maintaining customer service levels by delivering quality solutions to customer queries
- Accurately logging all calls with detailed information on customer business system
- Applying customer service/care principles to all calls
- Represent the customer to the rest of the business – Customer Advocate
- Effective communication both oral and written
- Ensure escalations processes are maintained
- Be proactive with own development using available learning resources on a daily basis.· Aim to resolve all matters within the first call (first call resolution)
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